Privacy Policy

At Mateys Wild Tours, your trust means everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or engage with our services. This policy has been active and effective since January 1, 2025, reflecting our commitment to handling your data responsibly and transparently. We are deeply committed to safeguarding your privacy and ensuring your information is protected at every step.

Information We Collect.

When you interact with our website, we may collect certain types of information to provide you with a smooth, personalized experience. This includes:

Comments: When you leave a comment, we collect the data shown in the form, your IP address, and browser details to help with spam detection. If you use Gravatar, an anonymized string from your email may be shared with their service. Once approved, your profile picture may appear publicly alongside your comment.
Media Uploads: If you upload images, please avoid including location data (EXIF GPS), as visitors may be able to download and extract it.
Contact Forms: When you submit an enquiry, we collect your name, phone number, email address, and nationality. This information is emailed directly to our team, nothing is stored on the website. We also record your IP address to reduce spam and personalize responses to your enquiry.

Embedded Content from Other Websites.

Our site may include embedded content such as videos, images, or articles. These behave the same as if you visited the original website, which may collect data, use cookies, and track your interactions. We recommend reviewing the privacy policies of these third-party sites for more details.

Mailing List.

If you subscribe to our newsletter, we collect your contact details to keep you informed about travel updates, offers, and inspiring content. We use MailChimp to manage our mailing list and track email performance (e.g., open rates and clicks) to improve communication. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

Processing Server Logs.

When you browse our site, some technical information is collected automatically, including your browser type, operating system, pages visited, IP address, and the date and time of access. This data helps us monitor site performance and improve usability but does not identify you personally.

Third Parties.

To provide the best service, Mateys Wild Tours may use trusted third-party services such as analytics tools or booking partners. These may involve limited data transfer, but we never share personally identifiable information without your consent.

Why We Collect Data

We collect and process your information for clear and practical reasons:

To understand your needs and provide a personalized service
To keep internal records and improve our services
To occasionally send updates, offers, or newsletters that may interest you
To conduct market research and enhance your experience with us
To tailor our website and communication to your preferences

Security of Your Data.

We take your data security seriously. To protect your information from unauthorized access or disclosure, we use a combination of physical, electronic, and managerial safeguards. Our website is regularly updated and maintained to reduce risks and ensure your data stays safe.

Cookies.

Like most websites, we use cookies to enhance your browsing experience. Cookies are small files that help us analyze site traffic and remember your preferences. You can accept or decline cookies through your browser settings. Please note that disabling cookies may limit certain features of our website.

Links to Other Websites.

Our website may contain links to external sites. Once you leave our site, we no longer have control over how your data is handled. We encourage you to review the privacy policies of those websites before sharing personal information.

Data Retention.

We only store your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once data is no longer needed, it is securely deleted.

Your Rights.

You are in control of your personal data. You may: